The team at Glowe Studio sincerely apologizes. We strive to provide you with regular updates regarding the delivery of your order to your home. Our priority is to ensure the complete satisfaction of our customers. For further information, please contact our customer service at contact@glowe-studio.com, so we can assist you as quickly as possible.

If your order is incomplete, please reach out to our customer service at contact@glowe-studio.com. Our team will promptly assist you in identifying any missing items and work to resolve the issue as quickly as possible.

First of all, preparing your order requires special attention to ensure everything meets your expectations. Then, delivery times can vary depending on the chosen carrier and the distance to your address. Additionally, exceptional circumstances such as weather conditions, high-demand periods, or unforeseen situations may impact transit time. We work closely with our logistics partners to minimize these delays and deliver your order as promptly as possible.

We inform you that the preparation of your order begins as soon as you receive your confirmation email. Typically, the shipping time ranges from 2 to 3 days, while home delivery of your package may take between 7 to 30 days following the confirmation and shipment of your order from our site. It sometimes happens that packages, especially larger items, are held for inspection by customs services, resulting in an additional delay of a few days or even weeks, depending on the season. Although we have limited control over these procedures, we assure you of our commitment to minimize any inconvenience and kindly ask for your understanding regarding any potential delay.

Please note that for promotional items or larger products, delivery times may extend up to approximately 8 weeks. Our items are made-to-order in our overseas workshops, which requires a certain amount of time to ensure you receive the highest quality.

First and foremost, we would like to sincerely apologize for this inconvenience. It is exceedingly rare for our customers to experience issues with receiving their orders, and we are truly sorry this has happened in your case.

We encourage you to reach out to us so we can initiate an investigation with the carrier. Our aim is to resolve this situation effectively and promptly.

If you selected the Secure Delivery option at checkout, please rest assured that we will issue a full refund for your purchase without delay if your parcel’s tracking status is confirmed as "lost" on the carrier’s platform.

For any assistance, feel free to contact us at contact@glowe-studio.com. We’re here to help.

Of course! However, you’ll need to act quickly if you wish to provide additional delivery details.

For organizational purposes, please make your request to our team within 30 minutes after placing your order.

We now offer worldwide delivery for our products.

The majority of our products are stored within the European Union, allowing us to offer free shipping. For larger items, we collaborate with partners based in Asia to ensure efficient and direct stock management.

When making a payment by credit card, a security check is conducted. There are several reasons why your payment may be declined. We recommend contacting your bank directly for further information on the transaction conditions when making a purchase online.

Our site is secured with 3D SECURE technology. Your bank may send a code via SMS to enter during the transaction, verifying that you are the cardholder. If you do not receive it, please inquire directly with your bank or contact our customer service, who will assist you as soon as possible.

Sometimes, it may simply be that your card’s spending limit is too low.

Unfortunately, no. You can only make payments by credit card.

Unfortunately, no, you can only make payments by credit card.

In the cart section, enter the code in the "discount code" field. If you encounter any issues while applying your discount code, please contact our customer service.

We sincerely regret this situation and offer our deepest apologies. Despite implementing strict quality controls with our manufacturers and within our warehouses, isolated incidents can still occur. If you notice any damage to your item upon receipt, please contact us immediately, providing photos of the damage. Our customer service team will promptly guide you through the available options to resolve this issue.

Yes, you can. You must inform us of your decision to return your order within 14 days of receiving it.

However, you’ll have 60 days to send your package to us, depending on your chosen carrier. You will receive a full refund (minus return or pickup fees) once we have received the item, provided it is intact and has not been modified or damaged.

Nous comprenons que parfois, même le meilleur produit peut ne pas répondre à vos attentes.

C'est pourquoi nous offrons une période de rétractation de 14 jours pour nous informer de votre souhait de retourner un article, même s'il n'est pas endommagé.

Veuillez noter que si vous changez d'avis après l'expiration du délai de 14 jours, nous ne pourrons malheureusement pas accepter le retour de l'article.

Assurez-vous de nous communiquer votre décision dans les 14 jours suivant la réception de l'article en nous contactant à contact@glowe-studio.com.

Vous serez totalement remboursé (moins les frais de retour ou d’enlèvement) une fois que nous aurons réceptionné l’article si ce dernier est intact, n'est pas modifié ou endommagé, dans nos entrepôts de stockage.

Return shipping costs are the responsibility of the buyer. If your order has already been delivered, please contact us within 14 calendar days (including Sundays and holidays) after receiving it. You will be refunded based on the total amount of your order, excluding the return shipping costs (which range from €4 to €70 depending on the items you return). Return fees will apply as soon as your order is shipped (i.e., once the carrier has taken charge of your order).