ARTICLE 1. PARTIES

These general terms and conditions apply between Glowe Studio, FR, phone: 0756924901, email: contact@glowe-studio.com, VAT not applicable, article 293B of the French General Tax Code (CGI), hereinafter referred to as “the Publisher”, and any person, natural or legal, public or private, registered on the Site to purchase a Product, hereinafter referred to as “the Customer”.

ARTICLE 2. DEFINITIONS

“Customer”: any person, natural or legal, public or private, registered on the Site.

“Site Content”: all types of content published on the Site, whether protected by intellectual property rights or not, such as texts, images, designs, presentations, videos, diagrams, structures, databases, or software.

“Publisher”: Glowe Studio, in its capacity as the Site publisher.

“User”: any person, natural or legal, public or private, connecting to the Site.

“Product”: any type of good sold on the Site by the Publisher to Customers.

“Site”: the website accessible at glowe-studio.com, including any subdomains, mirror sites, portals, and related URL variations.

ARTICLE 3. SCOPE

The Site is freely and publicly accessible. Browsing the Site implies full acceptance of these general terms and conditions by any User. Merely connecting to the Site, by any means, including via a robot or browser, constitutes full acceptance of these terms and conditions. Upon registering on the Site, acceptance is confirmed by checking the corresponding box.

The User acknowledges having fully read and accepted these terms and conditions without restriction.

Checking the box mentioned above will be deemed to have the same legal value as a handwritten signature. The User acknowledges the evidentiary value of the Publisher's automated recording systems and, unless they provide proof to the contrary, waives the right to contest them in case of dispute.

These terms and conditions apply to the relationship between the parties to the exclusion of all other conditions, including those of the User.

Acceptance of these terms and conditions implies that Users have the legal capacity to do so, or failing that, the authorization of a guardian or legal representative if they are minors or under guardianship, or hold a mandate if acting on behalf of a legal entity.

ARTICLE 4. PURPOSE OF THE SITE

The Site's purpose is the sale of Products to Customers.

ARTICLE 5. ORDER PROCESS

5.1. ORDER

To place an order, Users may select one or more Products and add them to their cart. Product availability is indicated on the Site on each product detail page. When ready, they can view their cart by clicking the corresponding button.

5.2. ORDER VALIDATION BY THE USER

In their cart, Users can review the number and type of Products selected, along with their unit price and total price. They can remove one or more items from the cart.

If the order is satisfactory, Users can proceed to validate it. They will be directed to a form to either log in if they already have an account, or register by completing the registration form with their personal details.

5.3. PAYMENT BY THE CUSTOMER

Once logged in or after completing the registration form, Customers are invited to verify or modify their delivery and billing information, then proceed to payment via a secure interface indicating “order with obligation to pay” or similar wording.

5.4. ORDER CONFIRMATION BY THE PUBLISHER

Once payment is received, the Publisher will acknowledge receipt via email within a maximum of 24 hours. Within the same timeframe, the Publisher will send an email summarizing the order and confirming its processing, including all relevant details.

ARTICLE 6. PRICE - PAYMENT

6.1. PRICE

The applicable prices are those displayed on the Site at the time of the order. These prices may be modified at any time by the Publisher. The prices shown are valid only on the day of the order and do not apply for the future.

All prices are shown in euros, inclusive of all taxes, excluding delivery fees.

6.2. PAYMENT METHODS

The Customer may pay using Paypal, Stripe, Amazon Pay, Authorize.Net, Google Pay.

In the case of card payments, the Publisher has no access to the Customer's payment data. Payment is made directly through the banking institution's secure interface.

In the case of payment by money order, check, or bank transfer, delivery times begin only after the Publisher has received the funds.

6.3. INVOICING

The Publisher will send or make available an invoice to the Customer electronically after each payment. The Customer expressly agrees to receive invoices electronically.

6.4. PAYMENT DEFAULT

Agreed payment dates cannot be postponed for any reason, including in case of dispute.

Any unpaid amount on the due date will, by law and without formal notice, result in late penalties calculated at a rate of three times the legal interest rate, without affecting the enforceability of the principal amount due.

Furthermore, any late payment will result in the Customer being charged a €40 debt collection fee, immediate payment of all remaining amounts due regardless of previously agreed deadlines, increased by a 20% penalty clause, and possible unilateral termination of the contract at the Client's fault. This clause falls under article 1152 of the French Civil Code, allowing a judge to reduce the penalty if deemed excessive.

6.5. RETENTION OF TITLE

Products remain the property of the Publisher until full payment of their price, in accordance with this retention of title clause.

ARTICLE 7. CUSTOMER SERVICE

The Site’s customer service is available from Monday to Friday from 08:30 to 18:00 at the non-premium number: 0756924901, by email at: contact@glowe-studio.com, or by postal mail at the address indicated in Article 1 of these terms and conditions. In the latter two cases, the Publisher undertakes to respond within 48 business hours.

ARTICLE 8. PERSONAL ACCOUNT

8.1. ACCOUNT CREATION

Creating a personal account is a mandatory prerequisite for any User wishing to place an order on the Site. For this purpose, the User will be asked to provide certain personal information. Some of this information is considered essential for account creation. Refusal to provide the required data will prevent the creation of the personal account and, consequently, the validation of the order.

During account creation, the User must choose a password. This password ensures the confidentiality of the information contained in the personal account. The User agrees not to share it or disclose it to third parties. Otherwise, the Publisher shall not be held liable for unauthorized access to the User’s account.

The Customer agrees to regularly verify and update their personal data through their account dashboard.

8.2. ACCOUNT CONTENT

The personal account allows the Customer to view and track all orders placed on the Site.

The pages related to the personal account can be printed by the account holder but do not constitute legally admissible proof in court. They are for informational purposes only and are intended to help the Customer manage their orders efficiently.

The Publisher undertakes to securely store all contractual elements as required by law or applicable regulations.

8.3. ACCOUNT DELETION

The Publisher reserves the right to delete any account of a Customer who violates these general terms and conditions, particularly in cases where the Customer provides inaccurate, incomplete, false, or fraudulent information, or when an account remains inactive for over one year. Such deletion shall not constitute damage or fault for the excluded Customer, who may not claim any compensation as a result.

This exclusion is without prejudice to the possibility for the Publisher to initiate legal proceedings against the Customer, where justified by the circumstances.

ARTICLE 9. PERSONAL DATA

As part of its service, the Publisher may process the personal data of its Customers.

9.1. DATA CONTROLLER

The entity responsible for collecting and processing data on the Site is the Publisher.

9.2. DATA PROTECTION OFFICER

The Data Protection Officer is glowe-studio.com.

9.3. DATA COLLECTED

9.3.1. DATA COLLECTED FROM CUSTOMERS

In the context of contractual relationships, the Publisher may collect and process the following Customer information: Email, First and Last Name, Phone number.

9.3.2. PURPOSE OF DATA PROCESSING

The data collected during the contractual relationship is subject to automated processing for the following purposes:

• To initiate legal proceedings;
• To verify Customer identity.

9.3.3. LEGAL BASIS FOR PROCESSING

The legal basis for data processing is the contractual relationship between the parties.

9.3.4. DATA RECIPIENTS

Collected data is only accessible by the Publisher, strictly for the execution of contractual obligations. This data, whether individual or aggregated, is never freely viewable by any third party.

9.3.5. DATA RETENTION PERIOD

Personal data is kept for the duration of the contractual relationship and as long as the Publisher’s liability may be engaged. After this period, the Publisher commits to permanently deleting the data without keeping any copy.

9.3.6. DATA SECURITY AND CONFIDENTIALITY

Personal data is stored securely, using up-to-date technology and in compliance with the General Data Protection Regulation (GDPR) and national legislation. The Publisher’s premises are also secured.

9.3.7. DATA MINIMIZATION

The Publisher may collect and process any data voluntarily provided by its Customers.

The Publisher encourages Customers to only submit data strictly necessary to fulfill the contract. Any irrelevant information received will be deleted promptly.

9.4. RESPECT FOR DATA SUBJECT RIGHTS

Customers have the following rights regarding their personal data, which they can exercise by writing to the Publisher’s postal address or by filling out the online contact form.

9.4.1. RIGHT OF ACCESS AND INFORMATION

Customers may access their personal data at any time.

Due to the obligation of security and confidentiality in processing personal data, requests will only be processed if the Customer provides proof of identity—such as a valid ID scan (if requested via online form) or a signed copy (if by post), both accompanied by the statement: "I certify that this copy is a true representation of the original. Made at ..., on ..., signed."

9.4.2. RIGHT TO RECTIFICATION, DELETION, AND ERASURE

Customers may request the correction, updating, locking, or deletion of their personal data if it is found to be inaccurate, outdated, incomplete, or irrelevant.

They may also set general or specific instructions regarding the handling of their personal data after death. Heirs may request that these wishes be respected or that updates be made as necessary.

For assistance, a sample letter is available from the CNIL: here.

9.4.3. RIGHT TO OBJECT TO PROCESSING

Customers may object to the processing of their data.

A sample letter is also available from the CNIL: here.

9.4.4. RIGHT TO DATA PORTABILITY

Customers have the right to receive their personal data in a structured, commonly used, and machine-readable format.

9.4.5. RIGHT TO RESTRICTION OF PROCESSING

Customers may request that the Publisher restrict the processing of their data. In this case, the data will be stored but not used.

9.4.6. RESPONSE TIMEFRAME

The Publisher commits to respond to any request for access, correction, objection, or any other additional information within a reasonable time frame not exceeding one month from the date of receipt.

9.4.7. COMPLAINT TO THE RELEVANT AUTHORITY

If Customers believe that the Publisher is not complying with its data protection obligations, they may file a complaint with the competent authority. In France, this authority is the CNIL, which can be contacted here.

9.5. DATA TRANSFER

9.5.1. TRANSFER TO PARTNERS

The Publisher uses authorized service providers to collect and process Customer data. These providers may be located outside the European Union.

The Publisher ensures that these providers implement adequate safeguards and strict confidentiality measures, for example, through the U.S. Privacy Shield framework.

9.5.2. TRANSFER BY LEGAL REQUEST OR JUDGMENT

Customers agree that the Publisher may disclose collected data to any person upon governmental request or court order.

9.5.3. TRANSFER IN CASE OF MERGER OR ACQUISITION

If the Publisher is involved in a merger, sale of assets, financing transaction, liquidation, bankruptcy, or acquisition of all or part of its business by another company, Customers consent to the transfer of their data to the acquiring entity, which will continue processing such data under the same terms as outlined in these general conditions.

ARTICLE 10. PUBLISHER’S LIABILITY

10.1. NATURE OF THE PUBLISHER’S OBLIGATIONS

The Publisher agrees to apply the necessary care and diligence to provide quality Products that comply with these Terms and Conditions. The Publisher is bound by a best-effort obligation with regard to the services covered herein.

10.2. FORCE MAJEURE – CUSTOMER FAULT

The Publisher shall not be held liable in the event of force majeure or Customer fault, as defined below:

10.2.1. FORCE MAJEURE

For the purposes of these terms, force majeure includes any impediment, limitation, or disruption of service caused by fire, epidemic, explosion, earthquake, bandwidth fluctuation, failure of the internet service provider, transmission network failure, infrastructure collapse, illegal or fraudulent use of passwords, codes, or references provided to the Customer, hacking, security breach due to the Site’s host or developers, flood, power outage, war, embargo, law, regulation, or government demand, requisition, strike, boycott, or any other circumstances beyond the reasonable control of the Publisher. Under such circumstances, the Publisher shall be released from fulfilling its obligations to the extent of the impediment, limitation, or disruption involved.

10.2.2. CUSTOMER FAULT

For the purposes of these terms, a Customer fault includes misuse of the service, fault, negligence, omission or failure by the Customer or its representatives, failure to follow the Publisher’s advice on the Site, disclosure or unauthorized use of passwords, codes, and references, provision of incorrect or outdated information, or failure to update personal account data. It also includes the use of any technical process (e.g., bots or automated queries) that breaches the letter or spirit of these terms and conditions.

10.3. TECHNICAL ISSUES – HYPERLINKS

In the event the Site becomes inaccessible due to technical problems, the Customer shall not be entitled to claim any damages. Extended or indefinite unavailability of one or more online services shall not constitute harm and shall not entitle the Customer to compensation.

Hyperlinks on the Site may redirect to other websites. The Publisher shall not be held liable if the content of these websites violates applicable laws. Likewise, the Publisher shall not be held liable for any damage caused to the User by visiting such websites.

Given current technology, the visual representation of the Products sold on the Site, especially in terms of color or shape, may vary from one display to another or differ from reality depending on the graphic settings or resolution of the User’s device. These variations shall not constitute grounds for liability on the part of the Publisher.

10.4. DAMAGES PAYABLE BY THE PUBLISHER

Unless otherwise provided by law, the Publisher’s liability is limited to the direct, personal, and certain harm suffered by the Customer that is directly attributable to the relevant failure. The Publisher shall not be held liable for indirect damages such as data loss, commercial losses, loss of orders, harm to brand image, business disruption, or loss of profits or customers. In any case, the total compensation due by the Publisher shall not exceed the price of the Product ordered.

10.5. HYPERLINKS AND SITE CONTENT

Site content is provided for information only and without guarantee of accuracy. The Publisher shall not be held responsible for omissions, inaccuracies, or errors that cause direct or indirect damage to the User.

ARTICLE 11. INTELLECTUAL PROPERTY

11.1. LEGAL PROTECTION OF SITE CONTENT

The content published on the Site may be protected by copyright and database rights. Any unauthorized representation, reproduction, translation, adaptation, or transformation, whether in whole or in part, and without the consent of the Publisher or its legal successors, constitutes a violation of Books I and III of the French Intellectual Property Code and may lead to legal proceedings for infringement.

11.2. CONTRACTUAL PROTECTION OF SITE CONTENT

The User contractually agrees not to use, reproduce, or represent the Site content, whether protected by intellectual property rights or not, for any purpose other than personal reading via browser or robot. This restriction does not apply to indexing robots whose purpose is solely to scan and index the Site’s content.

ARTICLE 12 – WARRANTIES AND LIABILITY

12.1 Warranties

All products are covered by the legal warranty against hidden defects in accordance with Articles 1641 to 1649 of the French Civil Code.

12.2 Limitation of liability

Glowe Studio’s liability is limited to the total amount of the order. No compensation will be granted for indirect damages.

12.3 Product certifications and compliance

Products sold on the website www.glowe-studio.com comply with current European standards and, unless otherwise specified, include the following certifications:

CE: Compliance with safety, health, and environmental protection requirements applicable in the European Union.

FCC: U.S. certification, applicable only to electronic components that may emit or receive electromagnetic interference (e.g., LED drivers, remote controls, connected modules). This is not an electrical safety certification.

Installation outside the European Union

Some products may not be certified under the standards applicable in other territories (e.g., UL, ETL, or CSA for North America).

Unless explicitly stated in the product sheet, our luminaires are not intended for professional or regulated installations in the United States or Canada.

It is the buyer’s responsibility to ensure the product complies with local regulations (especially when installed by a licensed professional).

Products for decorative use

All luminaires sold on our website are designed for indoor decorative use (residential or light commercial). For any specific use (public buildings, construction sites, fire safety compliance, etc.), it is the client’s responsibility to verify regulatory compatibility before installation.

Requesting certification

If you need confirmation of a specific certification (UL, ETL, etc.), feel free to contact us directly. We’ll be happy to let you know if the product in question holds such certification or an equivalent.

ARTICLE 13. FINAL PROVISIONS

13.1. APPLICABLE LAW

These general terms and conditions are governed by French law.

13.2. AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS

These terms and conditions may be modified at any time by the Publisher. The applicable version is the one in effect on the date of the Customer’s order or connection to the Site. Any new login to the personal space implies acceptance of the updated terms if applicable.

13.3. DISPUTES

In accordance with Ordinance No. 2015-1033 of August 20, 2015, any dispute arising from the execution of these terms and not resolved amicably shall be submitted to the competent courts.

The Customer is also informed of the existence of an online dispute resolution platform.

Since January 1, 2016, mediation has become mandatory for all. Any professional selling to consumers must provide contact details of a competent Mediator, whether sales are made remotely or in-store (Source: FEVAD).

13.4. SEVERABILITY

If any provision of these terms is declared null and void, this shall not affect the validity of the remaining provisions. The parties shall, where possible, replace the invalid clause with a valid clause reflecting the intent and purpose of the original provision.

13.5. NO WAIVER

Failure by the Publisher to exercise any right granted under these terms shall not be interpreted as a waiver of that right.

13.6. TELEPHONE SOLICITATION

The Customer is informed that they may register on the French “Do Not Call” list at: http://www.bloctel.gouv.fr/.

13.7. LANGUAGE

These general terms and conditions are provided in French. An English translation may be made available for information purposes.

13.8. UNFAIR TERMS

The provisions of these terms are subject to compliance with mandatory consumer protection rules under French law, particularly those regarding unfair terms in contracts between professionals and consumers.