ARTICLE 1. PARTIES

This refund policy applies between Glowe Studio, phone: 0756924901, email: contact@luona-paris.com, VAT not applicable, article 293B of the CGI, hereinafter "the Publisher" and any person, physical or legal, private or public, registered on the Site to purchase a Product, hereinafter "the Client".

 

ARTICLE 2. DEFINITIONS

"Client": any person, physical or legal, private or public, registered on the Site.

"Site Contents": elements of any nature published on the Site, protected or not by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases, or software.

"The Publisher": Glowe Studio, in its capacity as publisher of the Site.

"Internet User": any person, physical or legal, private or public, connecting to the Site.

"Product": any good sold on the Site by the Publisher to Clients.

"Site": website accessible at the URL luona-paris.com, as well as sub-sites, mirror sites, portals and URL variations thereof.

ARTICLE 3. SCOPE

The Site is accessible for free to any Internet user. Browsing the Site implies acceptance by any Internet user of these general conditions. Simply connecting to the Site, by any means whatsoever, including via a robot or a browser, will imply full and complete acceptance of these general conditions. When registering on the Site, this acceptance will be confirmed by ticking the corresponding box.

The Internet user acknowledges by the same fact having fully understood and accepted them without restriction.

Ticking the aforementioned box will be deemed to have the same value as a handwritten signature on the part of the Internet user. The Internet user acknowledges the proof value of the Publisher's automatic recording systems and, unless he or she can provide evidence to the contrary, he or she renounces to dispute them in case of a dispute.

These general conditions are applicable to relations between the parties to the exclusion of all other conditions, and in particular those of the Internet user.

Acceptance of these general conditions assumes that Internet users have the necessary legal capacity for this, or if not that they have the authorization of a guardian or curator if they are incapable, of their legal representative if they are minors, or if they hold a mandate if they act on behalf of a legal entity.

ARTICLE 4. PURPOSE OF THE SITE

The purpose of the Site is the sale of Products to Clients.

ARTICLE 5. ORDER STEPS

5.1. ORDER

To place an order, Internet users can select one or several Products and add them to their cart. The availability of Products is indicated on the Site, in the description sheet of each item. Once their order is complete, they can access their cart by clicking on the button provided for this purpose.

5.2. ORDER VALIDATION BY THE INTERNET USER

By consulting their cart, Internet users will have the faculty to check the number and the nature of the Products they have chosen and can check their unit price, as well as their overall price. They will have the possibility to remove one or several Products from their cart.

If their order suits them, Internet users can validate it. They will then access a form on which they can either enter their login credentials if they already have them, or register on the Site by completing the registration form with their personal information.

5.3. PAYMENT BY THE CLIENT

As soon as they are connected or after they have fully completed the registration form, Clients will be invited to control or modify their delivery and billing details, then will be invited to make their payment by being redirected for this purpose on the secure payment interface indicating the words "order with obligation to pay" or any similar formula.

5.4. ORDER CONFIRMATION BY THE PUBLISHER

Once the payment actually received by the Publisher, the latter undertakes to acknowledge receipt to the Client electronically, within a maximum of 24 hours. Within the same period, the Publisher undertakes to send the Client an email summary of the order confirming the processing, including all related information.

ARTICLE 6. PRICE - PAYMENT

6.1. PRICE

The applicable prices are those displayed on the Site on the day of the order. These prices may be modified at any time by the Publisher. The prices displayed are only valid on the day of the order and do not have effect in the future.

The prices indicated on the Site are understood in euros, including all taxes, excluding delivery costs.

6.2. PAYMENT METHOD

The Client can make the payment by Stripe.

In the context of credit card payments, the Publisher does not have access to any data related to the Client's payment means. Payment is made directly in the hands of the banking establishment.

In case of payment by order, check or bank transfer, delivery times only begin to run from the date of payment collection by the Publisher.

6.3. INVOICING

The Publisher will send or make available to the Client an invoice electronically after each payment. The Client expressly agrees to receive invoices electronically.

6.4. DEFAULT OF PAYMENT

The agreed payment dates cannot be delayed under any pretext whatsoever, including in case of dispute.

Any amount not paid at the due date will automatically and without prior notice, result in the application of late penalties calculated on the basis of a rate equal to 3 times the legal interest rate, without this penalty prejudicing the exigibility of the sums due in principal.

In addition, any delay in payment will result in the billing to the defaulting Client of collection fees amounting to 40 euros, the immediate exigibility of all amounts remaining due regardless of the agreed terms, increased by an indemnity of 20% of the amount as a penalty clause, as well as the possibility of unilaterally terminating the contract at the fault of the Client. This clause is part of the provisions of article 1152 of the civil code allowing the judge to reduce the indemnity if the judge deems it excessive.

6.5. RESERVATION OF OWNERSHIP

The Products sold remain the property of the Publisher until full payment of their price, in accordance with this title retention clause.

ARTICLE 7. COMPLAINT - WITHDRAWAL – WARRANTY

7.1. CUSTOMER SERVICE

 

The customer service of the Site is accessible from the contact page of the site: contact@luona-paris.com or by email at contact@luona-paris.com or by postal mail at the address indicated in article 1 of these general conditions.

7.2. RIGHT OF WITHDRAWAL – DISTANCE SELLING

This article 7.2 applies to the Client who has the status of consumer within the meaning of the preliminary article of the Consumer Code.

7.2.1. CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL

In accordance with the legislation in force regarding distance selling, the Client has a period of fourteen clear days to exercise their right of withdrawal without having to justify reasons or to pay penalties, except, where applicable, the cost of return.

The period mentioned in the previous paragraph runs from either the day the distance contract is concluded for contracts relating to the provision of a service and/or the provision of digital content not supplied on a tangible medium, or from the receipt of the good by the Client or a third party, other than the carrier, designated by them, for sales contracts of goods and service contracts including the delivery of goods.

In the case of an order involving multiple goods delivered separately or in the case of an order for a good consisting of multiple lots or pieces for which delivery is spread over a defined period, the period runs from the receipt of the last good or lot or piece. For contracts providing for the regular delivery of goods during a defined period, the period runs from the receipt of the first good.

When the fourteen-day period expires on a Saturday, Sunday, or a public or non-working day, it is extended until the next working day.

The decision to withdraw must be notified to the Publisher at the contact details indicated in article 1 of these general conditions by means of an unambiguous statement. The Client has the option, for example, to use the model form provided at the end of these general conditions. In any case, the Publisher will send the Client an acknowledgment of receipt of such withdrawal by email as soon as possible.

7.2.2. EFFECTS OF THE RIGHT OF WITHDRAWAL

The Client returns or hands back the products to the professional or to any person designated by the latter, without undue delay and, at the latest, within fourteen days following the communication of their decision to withdraw.

When the right of withdrawal is exercised, the professional is required to reimburse the Client for all sums paid, as soon as possible and at the latest within fourteen days from the date on which this right was exercised. Where applicable, the professional may defer the reimbursement until recovery of the Products or until the Client has provided proof of shipment of the Products, whichever is the earliest. Beyond, the amount due is, by right, productive of interest at the legal rate in force, as specified in article L. 242-4 of the Consumer Code.

Where applicable, the professional carries out the reimbursement using the same means of payment as that used by the Client for the initial transaction, unless expressly agreed by the Client to use another means of payment and insofar as the reimbursement does not incur fees for the Client. However, the professional is not required to reimburse the additional costs if the Client has expressly chosen a more expensive delivery method than the standard delivery method offered.

The direct costs of returning the Product are borne by the Client. These costs are estimated at a maximum of 80 euros if, due to its nature, the Product cannot normally be returned by post.

The Client's liability is only engaged with respect to the depreciation of the Product resulting from handling other than what is necessary to establish the nature, characteristics, and the proper functioning of this Product.

The conditions, deadlines, and procedures for exercising the right of withdrawal are set out in the model form provided at the end of these general conditions.

7.3. TERMINATION OF THE CONTRACT AT THE INITIATIVE OF THE CLIENT

The Client consumer can denounce the contract by registered letter with a request for acknowledgment of receipt in case of exceeding the delivery date of the good exceeding seven days. The Client will then be reimbursed for the sums incurred by him at the time of the order.

This clause is not intended to apply if the delay in delivery is due to force majeure. In such a case, the Client undertakes not to prosecute the Publisher and waives the resolution of the sale provided for in this article.

7.4. WARRANTIES

7.4.1. WARRANTY AGAINST APPARENT VICES AND DEFECTS

It is up to the Client to check the good condition of the Products upon delivery. This verification must specifically cover the quality, quantities, and references of the Products as well as their conformity to the order. No claim will be accepted after a period of three days from delivery. In any case, any claim about the parcels delivered will only be taken into account if the Client having the status of a trader has issued reservations to the carrier in accordance with Articles L. 133-3 and following of the Commercial Code

7.4.2. WARRANTY AGAINST HIDDEN VICES AND DEFECTS

7.4.2.1. LEGAL WARRANTIES

Clients benefit from a legal warranty of delivery in conformity (article 1604 of the Civil Code), a legal warranty against hidden defects (articles 1641 and following of the Civil Code), and a safety warranty (articles 1245 and following of the Civil Code).

Clients having the status of consumers also benefit from a legal warranty of conformity (articles L. 217-4 and following of the Consumer Code).

7.4.2.2. CONVENTIONAL WARRANTY

In addition to the legal warranty, the Products benefit from a conventional warranty of conformity on French territory, for a period of 1 year from the delivery of the Product.

7.4.2.3. RETURN

To implement the warranty, it is up to the Client to return the product to the Publisher's head office address, accompanied by an explanatory letter requesting either the repair, exchange, or refund.

In any case, the Client is asked to follow precisely the instructions of the Publisher relating to the return of Products.

The costs of returning the Product remain at the Client's expense, except for consumer Clients implementing the warranty of conformity of articles L. 217-4 and following of the Consumer Code.

ARTICLE 8. FINAL PROVISIONS

8.1. APPLICABLE LAW

These general conditions are subject to the application of French law.

8.2. MODIFICATIONS TO THESE GENERAL CONDITIONS

These general conditions can be modified at any time by the Publisher. The general conditions applicable to the Client are those in force on the day of their order or connection to this Site, any new connection to the personal space implying acceptance if applicable of the new general conditions.

8.3. DISPUTES

Under the ordinance n°2015-1033 of August 20, 2015, all disputes with a consumer Client that could arise in the execution of these general conditions and whose solution could not have been found beforehand amicably between the parties will have to be submitted.

Furthermore, the consumer Client is informed of the existence of the online dispute resolution platform, accessible at the following URL address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

Since January 1, 2016, mediation is mandatory for all. Thus, any professional selling to private individuals is required to communicate the coordinates of a competent Mediator in case of a dispute, regardless of whether they sell at a distance or in a physical store (Source: FEVAD).

Glowe Studio / https://glowe-studio.com/pages/contact

8.4. ENTIRETY

The nullity of one of the clauses of this contract will not entail the nullity of the other clauses of the contract or of the contract as a whole, which will retain their full effect and scope. In such a case, the parties will as far as possible replace the canceled provision with a valid provision corresponding to the spirit and object of these presents.

8.5. NON-WAIVER

The absence of exercise by the Publisher of the rights acknowledged by these presents can under no circumstances be interpreted as a waiver of asserting said rights.

8.6. TELEPHONE CANVASSING

The Client is informed that they have the possibility to register on the list of opposition to telephone canvassing at the address http://www.bloctel.gouv.fr/.

8.7. LANGUAGES OF THESE GENERAL CONDITIONS

These general conditions are offered in French.

8.8. ABUSIVE CLAUSES

The stipulations of these general conditions apply subject to compliance with the mandatory provisions of the Consumer Code concerning abusive clauses in contracts concluded between a professional and a consumer.

 

CREDITS & REFUND 

We will make the refund once the product or products are received

Refunds can take up to 14 working days, depending on the payment system at the time of purchase.

If your order is declared lost or stolen during its shipment, a Credit will be issued to you so you can reorder.