Shipping and delivery

Glowe Studio Shipping and Delivery Policy

Delivery Rates

  • Delivery in France:
    • Standard Delivery: Free (approximately 7 to 30 days).
    • Secured Delivery (Loss/Breakage/Theft): €6.90 (approximately 7 to 30 days).

Other countries:

For rates, please send an email to contact@luona-paris.com.

Dispatch Time

  • Preparation and shipping time: 48 to 72 hours after purchase.
  • Longer delays possible for various reasons (invalid address, customs, etc.).

Promotional periods/products/large products

  • Delivery times can be up to 8 weeks.
  • Production on demand in our foreign factories to guarantee optimal quality.

After Shipment

  • Shipping confirmation by email with tracking number.
  • Estimated but not guaranteed delivery times.

Order Modification

  • Possibility to modify the order (address, etc.) up to 30 min after the order by email at contact@luona-paris.com.
  • Order cancellation not possible, only modification.

Non-receipt of the item

  • If not received while tracking indicates delivery, contact the carrier.
  • Inform us by email at contact@luona-paris.com.

Shipment in different packages

  • Shipment from different international warehouses.
  • In case of stock out, shipment in several packages for speed.

Order arrival time

  • Shipment from our national warehouses.
  • Estimated delay in France: 7 to 30 days.

Order stuck or lost

  • Transport insurance on each order.
  • In case of problem, sending of a new package with fast shipping and full tracking.
  • See our refund and return policy for more details.

Customer support and assistance